Privacy First
Privacy Policy
Last Updated: January 2025
At BloomTales, your child's safety and privacy are our top priorities. This Privacy Policy explains how we collect, use, protect, and share information when you use our mobile app and services. We are committed to being transparent about our practices and complying with all applicable privacy laws, including COPPA (Children's Online Privacy Protection Act).
Information We Collect
Account Information
When you create a BloomTales account, we collect:
- •Parent email address (for account authentication and communication)
- •Password (encrypted and securely stored)
- •Subscription and payment information (processed securely through Apple/Google)
Child Profile Information
To personalize stories for your child, we collect:
- •Child's first name or nickname (never full name)
- •Age or age range (3-8 years)
- •Language preference (English, French, or Arabic)
- •Story preferences (themes, favorite characters, lesson topics)
Usage and Analytics Data
To improve our service, we automatically collect:
- •Stories created and listened to
- •App usage patterns (time spent, features used)
- •Device information (model, OS version, app version)
- •Error logs and crash reports (to fix bugs and improve stability)
How We Use Your Information
- ✓Create personalized, age-appropriate stories for your child
- ✓Provide, maintain, and improve the BloomTales service
- ✓Process subscription payments and manage your account
- ✓Send important updates about your account or the app
- ✓Respond to your support requests and feedback
- ✓Ensure content safety and age-appropriateness
- ✓Analyze usage patterns to improve story quality and features
- ✓Detect and prevent fraud, abuse, or security issues
Third-Party Services
We use trusted third-party services to provide BloomTales functionality. These services have their own privacy policies and security measures:
Firebase (Google)
Authentication, cloud database, cloud storage, and cloud functions for secure data handling
View their privacy policyApple App Store / Google Play Store
In-app purchase processing and subscription management
View their privacy policyAnalytics Services
Anonymized usage analytics to improve app performance (we do not share personally identifiable information)
Children's Privacy (COPPA Compliance)
COPPA Compliance Commitment
BloomTales is designed for children ages 3-8 and complies with the Children's Online Privacy Protection Act (COPPA). We take extra care to protect children's privacy:
- ✓We do not knowingly collect personal information directly from children
- ✓All child profile information is provided and controlled by parents
- ✓We do not require children to provide more information than necessary
- ✓We do not share children's personal information with third parties for marketing purposes
- ✓Parents can review, edit, or delete their child's profile information at any time
- ✓We do not display ads or track children's behavior across apps/websites
- ✓All stories are generated in real-time and not based on tracking or behavioral profiling
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all data transmitted between your device and our servers
- Secure authentication using Firebase Authentication
- Regular security audits and vulnerability assessments
- Limited employee access to personal data (only for support or maintenance)
- Secure cloud infrastructure (Firebase/Google Cloud Platform)
- Passwords are hashed and never stored in plain text
Your Privacy Rights
As a BloomTales user (parent or guardian), you have the following rights:
- →Access: View all personal information we have stored
- →Correction: Update or correct inaccurate information
- →Deletion: Request deletion of your account and all associated data
- →Portability: Export your data in a machine-readable format
- →Opt-out: Unsubscribe from marketing emails at any time
- →Parental Controls: Manage all child profile information and settings
Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law. If you delete your account, we will permanently delete all your personal information within 30 days, except where we are legally required to retain certain records (e.g., payment transactions for tax purposes).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or in-app notification. Your continued use of BloomTales after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Email: contact@bloomtales.app
Website: bloomtales.app